Frequently Asked Questions


You have questions? We have answers. Below are answers to some of the most common questions about Pangborn Memorial Airport.

    • 90 minutes prior to scheduled departure for customers traveling to an international destination (with or without checked luggage).

    • 75 minutes prior to scheduled departure for customers traveling domestically with checked luggage.

    • 60 minutes prior to scheduled departure for customers traveling domestically without checked luggage.

    Note: both our ticket counter and kiosk close for check-in 40 minutes prior to departure.

  • FAA Guide to Low-Flying Aircraft

    The Federal Aviation Administration (FAA) is the government agency responsible for aviation

    safety. We welcome information from citizens that will enable us to take corrective measures

    including legal enforcement action against individuals violating Federal Aviation Regulations

    (CFR). It is FAA policy to investigate citizen complaints of low-flying aircraft operated in

    violation of the CFR that might endanger persons or property.

    Remember that the FAA is a safety organization with legal enforcement responsibilities. We

    will need facts before we conduct an investigation. To save time, please have this information

    ready if you witness another low-flying aircraft. Please keep your notes: we may request a

    written statement. Here is the type of information we need:

    • Identification – Can you identify the aircraft? Was it military or civil? Was it a high or

    low wing aircraft? What was the color? Did you record the registration number which

    appears on the fuselage or tail? (On U.S. registered aircraft, that number will be preceded

    with a capital "N".)

    • Time and Place – Exactly when did the incident(s) occur? Where did this happen? What

    direction was the aircraft flying?

    • Altitude – How high or low was the aircraft flying? On what do you base your estimate?

    Was the aircraft level with or below the elevation of a prominent object such as a tower

    or building?

    Once we have the appropriate facts, personnel from the Flight Standards District Office (FSDO)

    will attempt to identify the offending aircraft operator. We can do this in several ways. For

    example, we can check aircraft flight records with our air traffic control information and/or

    sightings from other observers, such as local law enforcement officers. We may need to trace

    and contact the registered aircraft owner, since the owner and operator may be two different

    people.

    Following is Title 14 of the Code of Federal Regulations, Section 91.119 of the General

    Operating and Flight Rules, which specifically prohibits low flying aircraft.

    91.119 Minimum safe altitudes; general

    Except when necessary for takeoff or landing, no person may operate an aircraft below the

    following altitudes:

    (a) Anywhere – An altitude allowing, if a power unit fails, an emergency landing without

    undue hazard to persons or property on the surface.

    (b) Over congested areas – Over any congested area of a city, town, or settlement, or over

    any open-air assembly of persons, an altitude of 1,000 feet above the highest obstacle

    within a horizontal radius of 2,000 feet of the aircraft.

    (c) Over other than congested areas – An altitude of 500 feet above the surface except over

    open water or sparsely populated areas. In that case, the aircraft may not be operated

    closer than 500 feet to any person, vessel, vehicle, or structure.

    (d) Helicopters – Helicopters may be operated at less than the minimums prescribed In

    paragraph (b) or (c) of this section if the operation is conducted without hazard to persons

    or property on the surface. In addition, each person operating a helicopter shall comply

    with routes or altitudes specifically prescribed for helicopters by the Administrator.

    Helicopter operations may be conducted below the minimum altitudes set for fixed-wing aircraft.

    The reason: they have unique operating characteristics, the most important of which is their

    ability to execute pinpoint emergency landings during power-out emergencies. Furthermore, the

    helicopter's increased use by law enforcement and emergency medical service agencies requires

    added flexibility.

    To report low-flying aircraft:

    SPOKANE Flight Standards District Office

    16201 E Indiana Ave., Suite 2400

    Spokane Valley, Washington

     Phone: (509) 532-2340

  • No.  Pangborn Airport does not exchange currency.  The closest airport for currency exchange is SEATAC located in Seattle, WA.  Please click the link below to find out where.

    https://www.icecurrency-usa.com/en/find-an-office/details/seattle-tacoma-international-airport-sea/

  • No – click the link for a map of airports that have Precheck. https://www.tsa.gov/precheck/map

  • The terminal hours are 10:30pm – 6:00pm.

  • Long-term parking is $10 per 24-hour period. Short-term parking is free for the first 4 hours and $13 for 24 hours. For more information, click here.

  • Please visit https://www.tsa.gov/travel/security-screening/identification for current information regarding acceptable identification.

  • In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.

    You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.

  • For a current list of Prohibited Items please visit TSA’s website at https://www.tsa.gov/travel/security-screening/prohibited-items

  • Click the link for flight status information https://www.alaskaair.com/flightstatus

  • If you lost your item in the airport, please call 509.884.2494. If you lost your item on the airplane, please call Alaska Airlines directly at 800.252.7522. For items lost in the parking lot, please call at 509.884.4700.

  • For information regarding minors traveling alone, visit https://www.alaskaair.com/content/travel-info/policies/children-traveling-alone.aspx.

  • If you have a question that has not been answered here, please contact the Airport Administration Office at 509.884.4700.

  • Currently, Alaska/Horizon Airline is the only airline flying into Pangborn Airport.

  • Information on employment, including current openings, can be found on our employment page.

  • Hertz has an office located in the terminal. Enterprise has a counter but is not fully staffed. For more information, please visit our rental car page.

  • Currently not an option.

  • Bobbie Chatriand (509) 884-4700 ext 208

  • Contact Alaska Airlines Customer Care 1-800-654-5669

  • Yes! Please call Bobbie for more information (509)884-4700 ext. 208


  • For Federal regulations regarding drones please visit https://www.faa.gov/uas/

  • There are several hotels located within 6 miles of the airport. Click here to visit our Ground Transportation and Lodging page.

  • TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

  • Click here to download a copy of Pangborn Memorial Airport’s Contingency Plan for Delayed Flights. For the airline’s plan, please contact Alaska Airlines/Horizon Air at 1-800-252-7522.

  • Check-in times:

    • International travel (with or without checked luggage): 90 minutes prior to scheduled departure

    • Domestic travel with checked luggage: 75 minutes prior to scheduled departure

    • Domestic travel without checked luggage: 60 minutes prior to scheduled departure

    The ticket counter and KIOSK close 40 minutes prior to departure.

  • You are allowed 1 carry-on bag, plus one personal item, such as a purse, briefcase or laptop computer. Airlines are becoming stricter in enforcing regulations limiting the size of carry-on luggage, and there is a maximum weight of 50 lbs. per checked bag. If the flight is weight limited, bags are bumped before passengers. For  baggage information, go to alaskaair.com.

  • As is the case at all airports, extreme weather conditions may cancel flights. If the weather is marginal, the flight may not be canceled until scheduled departure or later. It is necessary to present yourself at the ticket counter or contact your airline to preserve your ticket rights. Alaska Airline’s toll-free information number (1.800.252.7522) will report flight cancellations and has “real time” information on the status of flights at airports it serves. You can also visit the airline’s website at alaskaair.com to check flight status or sign up for travel alerts that are texted directly to your phone.

Do you have a question that is not on the list? Please fill out the form below or contact the Airport Administration Office (509) 884-4700. The airport office is not located in the terminal, however can answer most questions or direct you to another source. The office is staffed from 8:00am – 5:00pm on weekdays, excluding holidays.